Shipping policy
Last updated: 20 August 2026
Founder orders
Fred is pre launch. Founder orders are produced in the first production run and ship before general release. You will be emailed a dispatch estimate when your order is confirmed, and again when your box actually ships with tracking. We will not give you a delivery date we cannot stand behind.
Where we ship
We currently ship to the United States and Australia. Other countries will be added as we open those markets.
Dispatch
Orders are picked, packed and dispatched by our fulfilment partner. Dispatch times for general release will be published here before general release opens. Until then, founder orders follow the dispatch estimate sent with your order confirmation.
Shipping cost
Shipping is calculated and shown at checkout before you pay. If you order a Fred box together with a t shirt or stickers in the same order, they ship together and the combined shipping rate is applied automatically.
Tracking
Tracking is emailed to you on dispatch. Please allow up to 48 hours for the first scan to appear.
If your parcel does not arrive
If tracking shows delivered and you have not received the parcel, tell us within 7 days at hello@itsfredtime.com and we will open a claim with the courier on your behalf.
Customs and import duties
Orders shipped internationally may be subject to customs charges, duties or import taxes set by the destination country. These are not included in the price or the shipping cost at checkout, and they are the responsibility of the recipient. We cannot predict or reimburse them.
Incorrect addresses
Please check your delivery address carefully. We are not able to redirect a parcel once it has been dispatched, and we cannot refund orders lost because of an incorrect address supplied at checkout.