Contact

help & support

we're a small team and we read every message. use the form below and we'll reply by email, usually within 2 working days.

i can't sign in to the app

sign in with the exact email you used at checkout. ordered as a guest or with another email? log out and try that one. still stuck? send us your order number.

how do i delete my account or my data?

in the app: me → privacy & data → delete or erase my data → delete my account. you can also export your data or clear your chat and memory there.

how do reminders work?

fred asks once, after your first full day. you can change it anytime in me → notifications. if you said no, turn notifications on for fred in your iPhone settings.

is the app medical advice?

no. fred is a food supplement and the app isn't medical care. it doesn't diagnose, treat, cure or prevent any condition. if you feel unsafe or something seems seriously wrong, contact a doctor or emergency services. don't wait for a reply from us.